Resume Cover Letter

Claims Department Manager Supervisor Resume

This insurance professional had been out of work for many years, so the writer did not include dates in the resume. She did mention the applicant's 15-year work history but embedded the information in the text.

Sample Claims Department Manager Supervisor Resume

Joseph Hall
1902, X Street, Madison Avenue, • Los Angeles, CA-90001 • (123) 456-7890

  • Fifteen years of progressive experience handling multiple lines of insurance claims.
  • Experience in handling property claims, Commercial Auto Liability, Bodily Injury, and General Liability lines.
  • Knowledge of applicable insurance contracts (commercial P&C), laws, and DOI regulations.
  • Interfaced effectively with policy holders, claimants, physicians, medical providers, attorneys, and repair shops.

Work History & Summary of Key Skills

Claims Department Manager/Supervisor (15 years), ProCar Insurance, Garden City, New York Initially hired as a Claims Representative Trainee and was quickly promoted to Senior Claims Representative and ultimately was selected as Claims Department Manager/Supervisor. Prevented losses, contained costs, and exercised initiative and independent judgment.

Effective Negotiation Abilities

Negotiated property-damage and personal-injury claims on both first- and thirdparty claims. Authority to negotiate up to $500,000 per claim. Evaluated settlement strategies and alternatives. Determined settlement value and analyzed the potential costs, benefits, and risk of litigation. Attended mediation conferences and claim committee meetings to achieve fair and equitable settlements.

Keen Investigative Skills

Investigated commercial auto-property damage claims. Acquired information and maintained accurate records regarding accidents from policy holders and claimants.

Conducted investigations of accidents, screened vehicles, researched missing information on claim forms, and processed claims from cradle to grave.

Arranged independent medical exams, reviewed reports, and followed up on inconsistencies and/or coverage issues.

Strong Leadership Qualities

Managed a staff of 6 claims representatives, 2 claims processors, and 2 appraisers.

Assigned incoming claims and monitored process to ensure accurate and timely handling of all claims. Held biweekly claim committee meetings to evaluate and delegate authority to settle third-party claims.

Interviewed and trained staff in technical software, company procedures, and claims regulations/statutes.

Bachelor of Arts, Finance, State University of New York at Stony Brook, Stony Brook, New York

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