Call Center Director Cover Letter
The applicant's current assignment as a National Process Manager needed to be downplayed, and her extensive previous experience as a Call Center Manager needed to be emphasized.
Sample Call Center Director Cover Letter
14, East 19 Street,
Brighton, NY, 03267
Dear Mr. CARTER: The Star Communications call center operation will not only reach but also exceed the 2004 goals and objectives under the leadership of an experienced and seasoned CALL CENTER DIRECTOR. With an extensive customer-care background in the fast-paced, demanding setting of a 24/7 environment-servicing customers of the nation's premier companies-my qualifications offer you the reality of a seamless transition into the world of a results-oriented, quality-focused operation.
My professional experience, spanning 14 years of multilevel responsibility, has been dominated by repeated successes in
- Enhancing client satisfaction and relations
- Increasing profits
- Exceeding client quality expectations
- Implementing process development strategies
I possess the confidence needed to face the toughest leadership challenges and have a proven track record as a solid achiever. In my current position, I administer internal consultation to foreign and domestic call center operations for Micro Systems Outsourcing Contact Center Solutions division.
With great enthusiasm I submit my résumé for your serious consideration as the Call Center Director for Star Communications. Please allow me to share my enthusiasm, flexibility and availability in a personal interview at your earliest convenience. My contact information is Cell: (123)-555-1234.
Senior Human Resource Manager - Info Systems Contact Center Solutions