Resume Cover Letter

Call Center Director Cover Letter

The applicant's current assignment as a National Process Manager needed to be downplayed, and her extensive previous experience as a Call Center Manager needed to be emphasized.

Sample Call Center Director Cover Letter

2365 S Mayfield Ave • Chicago, IL 60652 • Cell: (123)-555-1234

14, East 19 Street,
Brighton, NY, 03267
(618)-461 1055

Dear Mr. CARTER: The Star Communications call center operation will not only reach but also exceed the 2004 goals and objectives under the leadership of an experienced and seasoned CALL CENTER DIRECTOR. With an extensive customer-care background in the fast-paced, demanding setting of a 24/7 environment-servicing customers of the nation's premier companies-my qualifications offer you the reality of a seamless transition into the world of a results-oriented, quality-focused operation.

My professional experience, spanning 14 years of multilevel responsibility, has been dominated by repeated successes in

  • Enhancing client satisfaction and relations
  • Increasing profits
  • Exceeding client quality expectations
  • Implementing process development strategies

I possess the confidence needed to face the toughest leadership challenges and have a proven track record as a solid achiever. In my current position, I administer internal consultation to foreign and domestic call center operations for Micro Systems Outsourcing Contact Center Solutions division.

With great enthusiasm I submit my résumé for your serious consideration as the Call Center Director for Star Communications. Please allow me to share my enthusiasm, flexibility and availability in a personal interview at your earliest convenience. My contact information is Cell: (123)-555-1234.


Paul Smith

"Paul has the keen ability to leverage her extensive call center operations expertise with creating master processes that are understood and followed by all levels of the operation…agent to Vice President…to achieve high-level success."

Senior Human Resource Manager - Info Systems Contact Center Solutions

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